We take your privacy very seriously and are committed to protecting the privacy of all visitors and subscribers to our website or any application we make available via an app store (the “Platform”) and the corresponding services available through the Platform (the “Services”). Below we set out our privacy policy, which will govern how we process any personal information you provide to us. We will notify you if how we process your information is to change at any time. Please read this privacy policy carefully as it contains important information on who we are and how we collect, store, use, and share our information. By accessing the Platform or using our Services or otherwise indicating your consent, you agree to, and where required, consent to the collection, use, and transfer of your information as set out in this policy. If you do not accept this policy’s terms, you must not use the Platform and/or the Services. This privacy policy supplements other notices and privacy policies and is not intended to override them. This privacy policy: (i) applies only to the Platform and not to the website or applications of any other companies or organizations; and (ii) specifically addresses our obligations pursuant to local law. The data we collect about you When you visit our Platform or create a login and password to access the Services, you may be asked to provide information about yourself. This may include: (i) your name and contact details, including email address and telephone number; (ii) information to enable us to check and verify your identity; (iii) location data; (iv) your billing information, transaction, and payment information and history; and (v) such other information as we may from time to time require to provide the Services and comply with applicable law. You agree and, where required. Consent to the collection of information about your usage of the Platform and the Services and information from messages and communications you send to us. This information is required to provide the Services to you. If you do not provide such information, it may delay or prevent us from providing the Services. This privacy policy will also apply when accessing the Platform and/or the Services from mobile technology (such as mobile phones, tablets, or another device). Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Services and access the Platform from mobile technology. Calls between you and us, or between you and third parties made through us (such as third parties you contact through a form or link on our website or using the contact information found on our website), may be recorded or monitored for quality assurance and customer service purposes. We use third-party service providers to track phone calls and text messages between you and any third party so that we can access certain details about the contact. As part of this process, our service providers and we will receive in real-time and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message. Who we share your personal information with Your personal information (which includes your name, address, and any other details you provide to us that concern you as an individual) may be processed by other companies within our group and us. Each of the companies in our group authorized to process your information will do so in accordance with this privacy policy. We may also share your information with (i) third parties we use to help deliver our products and services to you (for example, payment service providers); (ii) other third parties we use to help us run our business (for example, marketing agencies or website hosts); and (iii) third parties approved by you (for example, social media sites you choose to link your account to or third-party payment providers). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We may use or share the information you provide to us if we are under a duty to disclose or share your information to comply with any legal or regulatory obligation or to enforce any obligation against you or protect our affiliates’ rights. This may include the exchange of information with other companies and organizations for fraud protection and prevention. We may also need to share some personal information with our affiliates, subsidiaries, and third parties or during a re-structuring of our business. Usually, personal information will be anonymized, but this may not always be possible.
Purpose of processing Your information will allow us to provide you with access to the particular parts of the Platform relevant to you and allow us to supply the Services you require. We will use your information for the purpose of fulfilling service orders placed by you, processing any other transactions authorized or made by you with us, informing you of special offers, and providing other marketing information to you which we think you may find of interest, undertaking services or customer research/development. We may use your information to contact you for your opinions on the Platform, the Services, and our business and to notify you of changes or developments to the Platform, the Services, and our business.
Disclosure of information In the unlikely event that a liquidator, administrator, or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third-party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy.
Cookies We may send a small file to your computer or device when you visit our website (a “Cookie”). This will enable us to identify your computer, track your behavior on our website, and identify your particular areas of interest to personalize and enhance your experience on this website. We may use cookies to collect and store personal data, and we link information stored by cookies with the personal data you supply to us. You can set your browser to reject cookies, but this may preclude your use of certain parts of the Platform. If you participate in or inquire about any lead, referral, or similar service we may offer, we may use the information you submit, as well as other data we might have or obtain ourselves or from other sources, to determine which of our participating Professional(s) may be willing, able and/or compatible to serve your needs or possible interests and to assist them or others in doing so. We may forward or share information relating to you, which may include such information and personal information obtained through our sign-up form or otherwise, to certain Professional(s). Those Professionals or their affiliates, contractors, advertisers, agents, or other designers may use such information and contact you regarding your needs or possible interests, as may we ourselves. “Professional(s)” means individuals, companies, and other organizations or persons acting as professionals or otherwise engaged in a business relevant to the Platform. Third-party vendors, including Google and Facebook, use cookies to serve ads based on a user’s prior visits to the Platform. Google and Facebook’s use of cookies (in Google’s case, the DART cookie) enables them and their partners to serve ads to users based on their visits to the Platform and/or other sites on the internet. Users may opt-out of (i) the use of the DART cookie by visiting the Google website; and (ii) Facebook’s cookies by visiting Facebook’s advertising preferences page.
Security measures: We have implemented security policies, rules, and technical measures to protect the personal data we have under our control from unauthorized access, improper use, disclosure, unauthorized destruction, or accidental loss. We also have procedures in place to deal with any suspected data breach. We will notify you and any applicable regulator or authority of a suspected data security breach where we are legally required to do so. You are solely responsible for keeping your password and other account details confidential. If you have concerns about your password, account details or are suspicious about any unauthorized use of your account, you should contact us immediately. We can deactivate or suspend your account at any time.
Access to information You may ask us whether we are storing personal information about you by emailing us at [email protected] and if you wish and upon payment of a fee, we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide the information requested if the identity is not established.
Inquiries If you have any inquiries or concerns about our privacy policy or how we are handling personal data, please contact us at using the following email address emailing us at [email protected]. If you wish us to cease processing your information at any time, please send a message to our admin department and insert “unsubscribe” as the subject heading.
Payment data We employ a third-party provider for processing credit card payments. They have access to personal information needed to perform their functions but may not use it for other purposes. We do not have access to or retain any of your payment information.
Updates to the policy We reserve the right to vary this from time to time. Our updated policy will be displayed on our Platform(s), and by continuing to use and access the Platform, following such changes, you agree to be bound by any variation made by us. It is your responsibility to check this policy from time to time to verify such variations.